We ship items directly from our manufacturers worldwide to your door. Depending on your location this can take anywhere up to 45 days although most items arrive quicker.
Nearly all items arrive without a hitch but please wait 30 days from dispatch before contacting us about an order. In the event of an item being lost or stolen in transit, we will, of course, arrange for a replacement to be sent out to you.
There are Items Missing from my Order
We have a growing list of suppliers and manufacturers worldwide that we use on a regular basis. As a result, multiple items from one order may well be shipped separately.
If you have only received part of your order, the remaining item/s will follow. Our tracking page will show you the delivery status of each item in your order along with a tracking number. If the tracking numbers are different (and please look closely as they can be very similar) it means that your order has been dispatcher in multiple packages.
Tracking Showing Little or no Movement
You can check the status of your order via our Tracking Page.
It is often the case that items appear to be 'stuck' and don't show any movement for several days or longer. This is normal and usually means that parcels are passing through customs or security checks.
Please also be aware that our tracking information is ultimately provided by the carriers themselves. Whilst this is normally up to date, we have found that especially at busy periods this isn't always the case and tracking information can sometimes lag behind.
Returns & Exchanges
Returns and exchanges are easy. To initiate your return or exchange visit our Return Center and enter your order number. You'll be prompted through a few quick and easy steps, and instructions will be provided for mailing back your item.