FAQs

FINAL SALE

All Sale Items are Final Sale. No adjustments made on prior purchases.

ON-LINE RETURN POLICY

We will happily accept unworn, undamaged or defective product for exchange or refund within 21 days from the date of delivery for orders in the U.S.A. & Canada; or within 45 days from the date of delivery for all International orders outside the U.S.A. & Canada. Sale items are a final sale and therefore are not eligible for exchange or return. Refunds will be made in the form of the original payment. Once your return is processed, a credit will be issued for the merchandise amount only. Shipping charges are not refundable. Please allow 5 -7 business days for the refund to post to your account. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.

PRICE ADJUSTMENTS

We gladly honor one-time price adjustments every 365 days, on full-price merchandise, within 7 days of the retail purchase or ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. Prices are subject to change at any time. We reserve the right to cancel orders containing erroneous prices including those due to technical or administrative errors on our part.

INTERNATIONAL SHIPPING

All orders shipped outside of the United States may be subject to additional charges based on the end country’s taxes, tariffs and duties. These fees will not be applied to the final invoice. If there are any end country’s taxes, tariffs and duties they will be imposed at delivery and collected by the parcel delivery company before you can take ownership.

CREDIT CARD AUTHORIZATION

Only one credit card may be used per transaction. This includes bank-issued gift cards with a credit card logo (example: American Express gift cards).

Your credit card will not be charged until the items in your order are shipped. In some cases, because not all items may ship together, you will see more than one charge on your credit card.

When attempting to place an order on BikerJewelryOnline.org, a temporary authorization hold may be placed on your credit card in order to ensure verified funds are available for the merchandise ordered. Please rest assured, this is not an actual charge and this authorization hold will be removed within 48 hours of your items being shipped. It is up to your credit card issuing bank as to when you will see the authorization hold drop off.

For your security, your billing name, address and phone number must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

SALES TAX

To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total.

Please note: the tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors. The actual amount of tax payable in connection with your order will appear in your order confirmation email.

Applicable sales tax will be charged on total merchandise, including shipping & handling fees, for orders shipped within the state of New York.

SHIPPING INFORMATION

ITEM AVAILABILITY

The fulfillment process for most orders of in-stock items begins as soon as your online purchase is completed. These items will be shipped once your payment is approved, the item is located, and the shipping address is verified.

After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal U.S. holidays.
  • We are unable to ship expedited orders to a P.O. Box address.
  • We are unable to ship to 3rd party shipping services.
TRACKING YOUR ORDER

Tracking numbers are assigned to packages upon shipping from our distribution center. You can find these tracking numbers in your shipment confirmation email, as well as in your order history on hamptongems.com. It may take up to 48 hours before the package is checked into the carrier’s tracking system. While your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide information about your package for 48 hours.

As we use multiple carriers and shipping methods, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during checkout and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, your order history at hamptongems.com will not offer tracking information, but will still offer order status and other details.

UNDERSTANDING YOUR ORDER STATUS

If you have further questions about your order, please contact us.

ORDER STATUS/TRACKING YOUR ORDER

The status of your order is updated regularly on Hamptongems.com. The order status represents what is happening with your order between the time you place it and the time it ships from our warehouse.

To find your order status, visit the order history page of the “my account” section of Hamptongems.com. Here you will find detailed information about current and past orders. Once your order is shipped, your tracking number(s) will be displayed if available. If you have further questions about your order, please contact us here.

EMAIL ORDER UPDATES

Once your order is placed, we will update you with:

  • Order confirmation: this email confirms that we have received your order and includes your order number. Keep this email for your records.
  • Shipment confirmation: this email confirms that your order has shipped and typically contains carrier tracking information.
  • Important notices about your order: there are various reasons for this email message (for example: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order or payment verification). Should you receive a notice like this, please contact us immediately so that we may assist you.
CHANGING OR CANCELING YOUR ORDER

Please contact us as soon as possible; the fastest way to reach our customer service agents is to initiate a text chat. 

We ships daily on business days, Monday through Friday. Please get in touch as soon as possible, preferably within one hour of placing your order. Because we have fulfillment centers all over the world, we use an automated order fulfillment system to send out orders to the proper fulfillment center based on available inventory and closest/fastest shipping routes. Some of our fulfillment center employees are working while we, in the U.S.A. are asleep due to locations on the other side of the planet. Orders placed after 5:30pm Eastern are likely to be filled, with no opportunity to make any changes to an order, or a cancellation; the orders will usually be filled before our U.S. offices open for business again the following day.

In the event a change or order cancellation cannot be made in time before being fulfilled, rest assured that you may still return or exchange your item(s) within 30-60 days from the date of purchase (please refer to the Return Rules in the below section for more details. PLEASE NOTE: Custom and personalized merchandise are excluded from our Return / Exchange Policies. Due to the custom nature of personalized products, we do not accept returns or exchanges, unless there was an error made on our behalf, in which case we will gladly expedite the corrected product(s) to you.

RETURN RULES - DOMESTIC ORDERS (WITHIN THE U.S.A. & CANADA)

Returns or exchanges of full-price merchandise must be received by our Returns Center in the U.S.A. within 21 days from the date of delivery, for customers in the U.S.A. & Canada.

RETURN RULES - INTERNATIONAL ORDERS (OUTSIDE THE U.S.A. & CANADA)

Returns and exchanges of full-price merchandise must be made within 60 days from the date of purchase. 

RETURNS DUE TO GOODS DAMAGED DURING SHIPMENT

In the case of items damaged during shipment, please contact our customer care team immediately by clicking here. Please reference your order number, and a member of our team will be ready to assist you.

RETURN INSTRUCTIONS

RETURNS FROM THE UNITED STATES

Complete the returns section of the original packing slip. Pack the item securely in the original package (whenever possible). Enclose the returns portion of the original packing slip with the item. Be sure to keep a copy of the packing slip for your records.

  • We cannot accept C.O.D. deliveries.
  • You can expect a refund in the same form of payment originally used for purchase within 30 days of our Returns Center receiving your returned product. 
  • We recommend that you use an insured parcel post for your return.
Ship your return/exchange to this address:
Gilt Society Ltd. D.B.A. Biker Jewelry Online 
Attn: Returns Center
4120 183rd Pl SE
Bothell, WA 98012

 

Please take note of the tracking number from your return to ensure that the package arrives at our warehouse.

WARRANTIES AND REPAIR POLICIES

JEWELRY

We offer a one-year warranty on all of our jewelry for damage caused by manufacturing defects. Please contact us. We are happy to assist you. Due to the delicate nature of our pieces, it’s best to store jewelry in their dust bags. Please have your original proof of purchase when you call.

REPAIR POLICY

We will do our best to cover basic repairs and manufacturing defects on any item made by Hamptongems.com. All items submitted for repair must be accompanied by a sales receipt.

Lost items are not considered a manufacturing defect. We recommend that you periodically inspect clasps and other closures for secure fit. If adjusting is needed, please submit for repair. We cannot make a single earring to replace a lost mate. We can help you find a replacement pair or similar pair to purchase at full retail price.

Repairs will not be made on items purchased from an unauthorized retailer or in cases where the damage was caused by neglect, accident, alteration, or other factors unrelated to defected workmanship or materials. 

Email info@bikerjewelryonline.org with your name, telephone number, order number (if item was purchased through bikerjewelryonline.org), style number or brief description of the item, where the item was purchased and a description of the problem. It’s helpful if you attach a photo, but not required. We will respond with a return authorization number (RMA) and instructions on how to proceed. Items returned without a return authorization number or sales receipt from Hamptongems.com will not be accepted.

All repairs are handled by the skilled artisans in our Manhattan workshop. Please allow 10 to 12 weeks from the date the item is received at our Manhattan workshop for your repair to be completed.

SHIPPING POLICY

We offer free expedited shipping to the continental United States on all orders over $150 (excluding taxes and shipping). 

We offer shipping via UPS on all domestic orders. Please note that UPS will not deliver to P.O. Boxes. The following charges apply to packages shipped in the continental United States. We ship UPS Worldwide Express for all orders outside of the United States.

Actual costs for international shipping are calculated after you have added items to your cart and filled in the shipping address information on the website.

Service Cost Arrival
Ground $15.00 5-7 business days (excludes Saturdays, Sundays & National Holidays*
2nd Day Air** $25.00 For products purchased from our U.S. Inventory Collection products arrives in two business days when ordered before 1pm ET, Monday-Friday, excluding Saturdays, Sundays, and holidays* Get FREE expedited priority 2-3 day** mail on items from this collection on orders over $150. 2-3 day shipping 


*Please note that Two-Day & Three-Day Delivery refers only to delivery time and not to the handling time needed to prepare your order. While most orders are ready for shipping within 24 hours of placing your order, some orders take additional time. Please allow up to 48 business hours for processing.

**Shipping times are approximate.


*Business days are Monday through Friday, excluding Saturday and holidays.
*UPS only delivers Monday-Friday, therefore Overnight Delivery shipped on a Friday will arrive on the following Monday.

GLOSSARY OF TERMS

The products we offer are fashion/costume jewelry. They are inherently made of materials that look like fine jewelry but are made of imitation parts. This list serves to explain terms of description.

  • Gold is 22 karat plated
  • Silver is rhodium plated
  • Crystal is glass stones
  • Pearl is a finish over beads
  • Any reference to a gem is strictly for color purposes only
  • For instance: ruby = ruby color crystal stone or bead