Our store ships worldwide using insured shipping for every order. To keep costs to a minimum we dispatch your goods directly from our suppliers and manufacturers (this is what allows us to keep our prices so low - we don't have to mark them up to cover storage warehouse facilities or staff to fulfill orders). Orders for multiple items may be delivered in separate shipments.
Benefits of shopping with us:
- Pay no sales tax!
- Our customers reap significant savings compared to shopping at other local stores!
- Generous, no-hassle, 30-day return policy (excludes custom products, engraved jewelry, and final sale merchandise).
- Free postal insurance & tracking.
- Rewards and freebies with every purchase!
We do have 3 US warehouses can fulfill orders within just days for domestic orders within the USA only.
- If this shipping method is available for an item, it will show on the product page. If you don't see that USA Priority Shipping is available, please contact us as we can often look into a special order at no extra cost to you.
- The prices for items we store in the United States there is a premium; these prices are always higher (generally by about $25) to cover the costs to retain our fulfillment centers and employee staffing.
- Items are shipped via USPS or UPS.
- Customers ordering product(s) via our USA Priority Shipping program may also pay taxes depending on the state in which the items ordered are shipped and the state of the customer's shipping address.
- Again, orders for multiple items may be shipped separately.
US, UK and Australian customers usually receive their orders approximately 14 business days from the date of shipment (although this may be longer in peak periods) and we can reach most Western European and Scandinavian destinations within 2-3 weeks. Other locations can take up to 45 days depending on country and available shipping methods.
*Orders for multiple items may well arrive separately.
AN IMPORTANT NOTE REGARDING HOLIDAY SEASONS
During peak Holiday seasons shipping transit time increases so please expect potential delays of up to 2-3 weeks.
FASTER SHIPPING IS AVAILABLE FOR MANY ITEMS
If you need items fast, or for gift-gifting, and need to know an item is going to be delivered before a particular date, please shop from our Domestic collections on the homepage - all products in these collections ship and arrive in just 3-7 days.
Wherever possible we provide tracking numbers with all orders (although for some destinations this is not possible due to limitations imposed on us by foreign shipping companies).
99.9% of our orders pass through customs smoothly but occasionally parcels may be delayed due to security checks and very occasionally you may be required to pay additional import duties. Unfortunately, this is entirely out of our control and we will not be held liable for these charges.
We offer you the best possible buyer protection and customer satisfaction warranty. All goods are covered by our 30-day hassle-free, money back guarantee. Provided you have not used or worn your item, and all tags are still attached/adhered, we are glad to accept your returns or exchanges. To initiate a return please contact our support team at firstname.lastname@example.org to get a Return Merchandise Authorization (RMA) number. Once this has been done you can return your item to our returns center for a full refund, exchange or store credit. For additional information about returns, exchanges and store credit, please see the FAQs page and/or the Returns Policy page.